Privacy Policy
This page outlines all website policies for Wax Shack, including our privacy practices, terms of service, return and warranty guidelines, cookie usage, and accessibility commitments.
Effective Date: May 13, 2024
Website: www.waxshackde.com
Business Name: Wax Shack
Contact Email: hello@waxshackde.com
1. Privacy Policy
Information We Collect
Wax Shack may collect the following information when you use our website or contact us:
- Personal Information: Name, email address, phone number, appointment details, and any information submitted through forms or booking systems.
- Payment Details: Processed securely through third-party payment providers; we do not store full credit card information.
- Usage Data: Browser details, device type, IP address, pages visited, and interactions captured through analytics.
- Cookies: Used to improve site performance, enable booking functionality, and personalize your experience.
How We Use Your Information
We use collected information to:
- Schedule and confirm appointments
- Manage customer accounts and service preferences
- Communicate about upcoming visits or changes
- Improve website functionality and user experience
- Send promotional updates if you opt in
- Maintain the safety and integrity of our business
Sharing Your Information
We do not sell or rent your information. We may share limited data with trusted third parties necessary to operate our business, such as:
- Booking and scheduling platforms
- Payment processors
- Email and marketing service providers
- Website hosting and analytics tools
Your Rights
Depending on your location, you may request to:
- Access or update your personal information
- Request deletion of your data
- Opt out of marketing communications
- Understand how your information is stored and used
To submit a request, contact:
hello@waxshackde.com
2. Terms of Service
Use of the Website
By using www.waxshackde.com, you agree to follow all applicable laws and to use the website in a way that does not restrict or inhibit other users.
Appointment Scheduling
When booking online, you agree to provide accurate information and abide by Wax Shack’s cancellation and rescheduling policies.
Service Descriptions
We strive to accurately describe all services, pricing, and offerings, though availability and details may change. Wax Shack reserves the right to update service information without notice.
Payment Terms
Payment is due at the time of service unless otherwise communicated. Some services may require a deposit or card on file to secure your appointment.
Intellectual Property
All branding, images, text, and content on this website are the property of Wax Shack and cannot be reproduced without written permission.
Limitation of Liability
Wax Shack is not liable for damages arising from website use, third-party integrations, or misuse of service information.
3. Refund & Cancellation Policy
Cancellations & Rescheduling
- We kindly request 24 hours’ notice for cancellations or rescheduled appointments.
- Late cancellations or no-shows may result in a fee or loss of deposit.
- Repeated violations may require prepayment for future bookings.
Refunds
Because our services are time-based and performed in-person, all completed services are non-refundable.
Retail products may be exchanged only if unopened and in original condition within 7 days of purchase.
Deposits & Fees
Some services may require a deposit or card-on-file authorization. These policies help ensure availability and protect our scheduling system.
4. Cookie Policy
What Are Cookies?
Cookies are small text files stored on your device to help websites function correctly and improve user experience.
Cookies Used on This Site
- Essential Cookies: Required for booking, navigation, and security.
- Analytics Cookies: Help us understand how visitors use the website so we can improve performance.
- Marketing Cookies: Used only if you opt in; help tailor ads or promotions.
Managing Cookies
You may disable cookies in your browser settings. Some features, including online booking, may not work properly if essential cookies are disabled.
5. Accessibility Statement
Wax Shack is committed to creating a welcoming, inclusive digital experience for all customers.
Our Commitment Includes:
- Providing descriptive alt text where appropriate
- Maintaining readable, high-contrast page layouts
- Structuring pages for logical, accessible navigation
- Working toward conformance with WCAG 2.1 guidelines
- Continually improving accessibility as our site evolves
Feedback
If you encounter accessibility challenges or need assistance using our website, contact us so we can help:
Email: hello@waxshackde.com
6. Contact Information
For questions about these policies, contact:
Wax Shack
Website: www.waxshackde.com
Email: hello@waxshackde.com